Refund Policy

Introduction

At Neuora, we are committed to delivering high-quality digital products and AI-powered solutions. Your satisfaction matters to us. This Refund Policy outlines the terms under which refunds may be requested and processed for our services and digital offerings.

Eligibility for Refunds

Due to the digital nature of our products and services, refunds are generally limited. However, you may be eligible for a refund if:

• A technical issue prevents access to the purchased product or service, and our team is unable to resolve it within a reasonable timeframe.

• You were charged incorrectly due to a billing error.

• The delivered service significantly differs from the agreed scope.

Refund requests must be submitted within 7 days of purchase unless otherwise stated in a specific service agreement.

Non-Refundable Items

The following are typically non-refundable:

• Completed custom development or consulting services.

• Digital products that have already been downloaded or accessed.

• Subscription fees after the billing cycle has started.

• Promotional or discounted purchases (unless required by law).

Refund Process

To request a refund, please contact our support team with:

• Your full name and contact details

• Order or invoice number

• A clear explanation of the issue

Our team will review your request and respond within 3–5 business days. Approved refunds will be processed using the original payment method.

Service Cancellations

You may cancel ongoing services according to the terms outlined in your service agreement. Cancellation does not guarantee a refund for work already completed or time already allocated.

Changes to This Policy

Neuora reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.

Contact Us

If you have any questions regarding this Refund Policy, feel free to reach out. We’re here to ensure clarity, fairness, and a smooth experience with Neuora.